Happy Guest.

If you are a barback, bartender, or bar manager, you should know, that the biggest reward you can earn in your work is not the money, but the connections and new people you meet. You never know what one can bring into your life and that's why you should treat them just like your grandma treats you when you visit. If you can achieve that, you'll be rewarded by getting not a customer, but a Guest.

To work with people means to give them the most precious thing we have. Our time, our smile & our hospitality. The hospitality is the key, to why your guest keep returning. Not the perfectly balanced cocktails, nor the space or prices. An experience, you gave to your guests by providing them warmful hospitality.

The essence of the flawless hospitality is:
Responding to a need before the Guest even realizes to have it.

Don't overestimate your cocktail menu, your beautiful glassware or the space you created with the price-winning designers, but also don’t underestimate the power of your hospitality, body language and the experience, you can provide to every guest, who comes to visit. It all works together and creates the feeling, your guests will be addicted to.